I have not received my confirmation email. What now?
If you entered a non-existent or incorrect email address in the sign-up form, email confirmation will not work. You will have to sign up again using an existing, correctly-spelled email address to which you have legitimate access.
I entered a valid email address, but still haven't received my confirmation email. What do I do?
- First, please check your spam/junk folder. Many spam filters will put legitimate emails in the spam folder.
- Please wait for a few hours. Most confirmation emails will take a few minutes to reach you but sometimes they can get stuck somewhere along the way and take longer.
- Try signing up using an alternative email account if you have one. There are many free email providers such as GoogleMail or Yahoo which allow you to quickly set up a new account.
- If you have tried all of these steps, and you have still not received a confirmation email, please send an email to email@example.com with the subject line "confirm". You MUST send this email from the SAME email address you gave when signing up. Your account will then be confirmed manually. This could take some time.
Please contact us if you can’t find the information you’re looking for here.